As the situation regarding COVID-19 is still very uncertain and holidays are booked very short notice we want to be more flexible with our COVID-19 Payment Policy for the coming month and 2021 for you.
We decided to update our payment and refund policy even further in regards to the uncertainty of the COVID-19 situation.
To make it easier for all new bookings for trips taken between October 2020 and the whole of 2021, we take the usual 20 – 25 % trip deposit at the time of booking but this is now refundable.
The balance is only due on the day the activity is commencing (if the trip is not longer than 3 days). This should give you and us a much more flexible approach if there are any changes in guidelines or travel restrictions.
Any trip longer than 3 days, the balance has to be paid 8 weeks before as usual. This will be refunded in full including deposit if a cancellation because of COVID-19 is necessary.
If we have to cancel for guideline reasons, illness or travel restrictions you will receive a full refund of deposit and balance as soon as possible after our or your cancellation.
This COVID-19 policy will be in place until the 31st December 2021 and is valid for all new Tours that we run between October 2020 and January 2022.
We will review the situation daily and if there is further uncertainty after this date we may extend this policy well in advance and give notice here.